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Activation error

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usman
Offline
Last seen: 1 year 7 months ago
Joined: 09/10/2015 - 17:42
Activation error

I bought Scarlett Solo . i got base station free with it . Thay gave me serial number with it at scarlett website .

serial number works before but now , i am having a errror .

 

You have used all 4 of your Activations.
Please contact Customer Support for assistance.
 
What should i do now ?
matthewk.novation
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Last seen: 1 year 3 months ago
Joined: 03/20/2015 - 21:41

Hi Usman,

Sorry to hear about the issues occuring, but we are more than happy to help.

Hard to say what is occuring without exactly knowing what error code is appearing, but please follow this video going through the plug-in activation process:

http://global.focusrite.com/answerbase/video-how-to-activate-focusrite-a...

If there are still issues occuring when attempting to activate the plug-ins, please note where in the process the issue occured, what the error message was, and contact us through the following link:

http://global.focusrite.com/answerbase/contact

Matthew Kurpakus // Novation Technical Support