Bass Station (x64) ... encoders/pots/knobs are "broken"

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DemonTraitor
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Last seen: 2 years 4 months ago
Joined: 02/07/2014 - 13:58
Bass Station (x64) ... encoders/pots/knobs are "broken"

Some of "knobs" on the VST are broken when trying to change them using the mouse...

The following knobs are pretty much not usuable, in that you cannot rotate/change them, they sort of move
but in a random way...

Tune
OSC1 Mix
OSC2 Detune

OSC1 Env
OSC1 LFO
OSC1 Pulse W

OSC2 Env
OSC2 LFO
OSC2 Pulse W

Filter LFO
Filter ENV 2

Does anyone else have this problem?

 

Windows 7 x64, Ableton Live 9.1

Thank you

mikenovation
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Last seen: 2 years 8 months ago
Joined: 04/04/2013 - 17:10

Sorry to hear you are having this issue. 

 

When locating parts you will need to special order this through a Novation dealer or service center in the US. A list of these can be found here: http://www.novationmusic.com/us/stores/store_locator/

 

Since some stores are not capable of placing special orders like these, if you have trouble locating a store that can place the order please contact the parts dept. at our US distributor, American Music and Sound, and they should be able to help locate a store to place the order. They can be reached at:

 

parts@americanmusicandsound.com  

 

skijumptoes
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Last seen: 1 year 7 months ago
Joined: 03/26/2013 - 13:22

Demon - Is that the software plugin Bass Station that you're refering to? Or hardware with a 3rd party plugin?

DemonTraitor
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Last seen: 2 years 4 months ago
Joined: 02/07/2014 - 13:58

Hi. It's the VST that I got with my Launchpad S.

 

http://global.novationmusic.com/software/bass-station

 

mikenovation
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Last seen: 2 years 8 months ago
Joined: 04/04/2013 - 17:10

HI Demon, 

Please make sure you have the latest version of Bass Station installed:

http://us.novationmusic.com/support/product-downloads?product=Bass+Station

I hope this helps you resolve your issue

PLease contact support if you have anymore questions or concerns:

http://us.novationmusic.com/answerbase/contact

Best Regards, 

Mike Towns 

 

number5
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Last seen: 3 years 3 months ago
Joined: 03/18/2014 - 05:49

@DemonTraitor: Isn't this just the pot control setting ? Click 'SET-UP' in the VST screen, and flip the 'POT CTRL'.

DemonTraitor
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Last seen: 2 years 4 months ago
Joined: 02/07/2014 - 13:58
mikenovation
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Last seen: 2 years 8 months ago
Joined: 04/04/2013 - 17:10

Hi, 

Sorry to hear your having troble, please click the link below to download the latest verison of the Bass Station Plug-in:

http://beta.novationmusic.com/releases/bass_station/

 

If your still having trouble please contact Novation support:

http://us.novationmusic.com/answerbase/contact

 

Best Regards,