3 days old Launchkey 61 now not detected by DAWs

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midiblazer
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Last seen: 3 years 9 months ago
Joined: 01/11/2014 - 19:36
3 days old Launchkey 61 now not detected by DAWs

I just purchased my Launchkey 61 on 1-4-14 from Guitar Center.  It worked fine for about 3 days.  Now it keeps going in and out of be recognized/detected by my DAWs.  It's the same in all my DAWs, Ableton Live Lite 9, FL Studio Producer, Mixcraft 6 and Acid Pro 7.  Anybody else ever have this issue??  This is very annoying when I am ready to create, then after spend an hour or so trying to get it detected again.  Right now I was in the middle of playback and I hear the usb off and on sound repeatedly while I'm in a session.  I'm having to lose income by returning payment to my clients for this annoying time down.  Now I go online and people are saying Launchpad is crap and a toy.  I bought this because after 6 yrs. my M Audio Axiom is sometimes giving me "the blue screen of death", but at this point I might as well take my chances with my Axiom instead of this brand new Launchkey!!!  I'm running Windows 8, 16gb ram, 6 core, super-fast brand new HP.  I use to have to reset my Axiom occasionally when it would flicker from on to off and I would get that usb off/on sound, by turning the unit off then holding +/- buttons while turning it back on t reset it.  Is there a way to do that with the Launchkey?  I do not want t be stuck with this thing if it is junk.  I chose to purchase this brand new controller instead of fixing my Axiom, now I'm out that money and frustrated with this problem in a brand new Launchkey.

Did I get a lemon or is this a common fixable issue?  I'm looking at the midi settings now in Acid and FL studio, the unit is on and drum pads light up when triggered but it is not detected in the midi settings, even after I rescan midi devices.

Thanks in advance forum!!

skijumptoes
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Last seen: 1 year 12 months ago
Joined: 03/26/2013 - 13:22

I don't own a launchkey but it could be a power issue, are you running it powered via USB? If so, make sure you are providing it with enough power.  I.e. if you're on a USB hub make sure it's got a good power supply.

if you are plugged straight in to the computer then it's worth trying a port on the back of your tower OR invest in a decent powered USB hub to give it some reliable Juice.

Do the launchkeys come supplied with a mains cable?

as for being a toy, if you're a professional doing paid work then the launchkey isn't really aimed at you, but hey, I've heard people call the microkorg a toy - but it's been used around the world by far more by successful artists than those who slag low end gear off . theres a lot of snobbery out there and i really wouldn't let it concern you, I hate hearing how certain gear is a 'toy' though, really condescending.

nemesiscom
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Last seen: 3 years 11 months ago
Joined: 12/26/2013 - 18:46

it sounds to me definately like a power issue.

DO NOT use the Launchkey with a USB Hub. Switch it direct to a USB Port on your Computer

If you still have the problems, deinstall all drivers for the Launchkey and reinstall them

If  you don't want to use the USB Port direct on your computer, then pleas use an ACTIVE USB Hub with external power supply.

It should work then.

If not, return the Launchkey and get a new one.

I have the Launchkey Mini and I am very satisfied so far. (And I have 12 USB devices connected to my PC !!!!)

 

nemesiscom
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Joined: 12/26/2013 - 18:46

Here is a picture that explains everything:

USB connections recommended
midiblazer
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Last seen: 3 years 9 months ago
Joined: 01/11/2014 - 19:36

First off let me say you guys are so awesome, I really appreciate your thorough responses and pics!!  I had a 7 port usb hub non-powered that it is going through to my laptop.  No the Launchkey doesn't come with a power cable but it does have a 9v power hole.  But thank you both for educating me on it sounding like a power issue.  Regarding it being a toy, I don't think novation would put all this effort into not targeting the music professional since they have great keyboards.  But even a toy should work, and I'm fine with it as long as it does what it should.  Also I did try bypassing the usb hub and going directly into the laptop but still had the problem.  Update: So I just went digging through my bag of cords and found a 9v power supply!!!  Plugged it in and it's working!!!  I figured since the lights and pads were all working it wasn't a power issue.  So hopefully I am good now!!  And I surprised this topic never came up before in the forum (that I know of), hopefully Novation can include this suggestion in their future manuals.

You guys are awesome, thanks again!  Best wishes and happy music making! :)

skijumptoes
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Last seen: 1 year 12 months ago
Joined: 03/26/2013 - 13:22

Surprised that you had problems coming directly out of your laptop ports, so yes, if they can be that temperamental then it should be worth putting it in the manual if it's not already there.

To not supply a psu also shows what kind of margins they must be operating in to get devices like this to market at good price points, but it's still a pity they're not supplied with one.

Generally it seems that only gear with midi ports are supplied with supplies included.

glad it's sorted anyway!

midiblazer
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Last seen: 3 years 9 months ago
Joined: 01/11/2014 - 19:36

Yeah I should really be able to run straight from your laptop ports because they market it as you can also use it with an ipad.  I checked the manual and it doesn't suggest an extra power supply, that's why I said it should.  But I'm wondering if I just got a bad one because it should work straight from your laptop port.  It happened again today and now what I had to do was pull the power cord, then the usb cord, plug back in the power cord then usb and repeat til it shows up in the midi settings.  I'm really thinking I got a bad one, waiting to hear from Novation still to see if I need to make use of my warranty.  I just think I really shouldn't have to deal with this issue with a brand new controller and I believe no one else in the forum has this problem. Thanks again! 

skijumptoes
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Last seen: 1 year 12 months ago
Joined: 03/26/2013 - 13:22

Just make sure you're pushing the power switch in the right direction when using AC power, if you are then I would say that there's a chance you have a hardware issue if it's turning off.

midiblazer
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Lol, well actually there is no power switch on this.  I really wish there was instead of pulling plugs to turn it off and on.

midiblazer
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Joined: 01/11/2014 - 19:36

UPDATE!!  So I can't believe anybody else hasn't ran into this problem.  So I've figured out it must be a Windows 8 issue!!  It works fine on my son's Windows XP pc.  Tech support is telling me to download the latest BIOS for my machine, and all kinds of other crap!!  Really how hard can this be!!  So I have to be a computer technician to basically get this thing working on my pc?  My M-Audio Keystation 25 works perfectly fine without downloading another BIOS and doing all kinds of crazy stuff to "enhance my PC for audio" as tech support suggested!!!  This is ridiculous!!!  Thanks Novation, don't you just have a freakin driver for Windows 8 somewhere???  This is BS!!

midiblazer
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UPDATE!!  Just updated the BIOS and presto, I think it's fixed!!  If I don't update any further in the coming weeks then it's fixed and still detected fine.  So hopefully this is the solution for any others that might run into this problem with Launchkey in a Windows 8 or 8.1 pc.  Thanks again for any suggestions and trying to help me fix this problem...now time to make MUSIC!!

skijumptoes
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Fingers crossed mate - Must admit, i jumped from PC to Mac many years ago now, and not looked back since - Mainly because of issues like that, with BIOS/Chipsets etc.  It gave me a shudder to read your last reply, although at least BIOS updates are easy done now - They used to be a terrifying experience.

Good luck!

midiblazer
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Thanks SkiJump!  UPDATE!!:  IT WORKED FOR A COUPLE DAYS BUT IT'S NOT WORKING ANYMORE!!! Ugh!! I'm past frustrated with this thing. Now tech support says they have a usb cord that works better with the unit they will send me. So now my hoping this "MAGIC USB CORD" does the trick!!  Geez!!  Starting to look at other controllers online as we speak and get a refund on this, also might just fix my Axiom 61. It really shouldn't be this hard to use a midi controller!! Thanks for all the advice guys, I appreciate your time and effort!!

midiblazer
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BTW I hate anything Apple!  I just bought a brand new laptop 16gb ram, i5 Core processor and it kicks butt, so not going Mac anytime soon.  But I believe I shouldn't have to buy a Mac for a midi controller to work.  My Axiom 25 works just fine but it's too small, why does my Axiom work fine with Windows 8 but not Launchkey. Novation needs a driver or something to fix this issue because it's really ridiculous.

skijumptoes
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Last seen: 1 year 12 months ago
Joined: 03/26/2013 - 13:22

Apple is very much a love or hate thing, depending which side of the fence you sit - I'm starting to code apps for iPhone/iPad etc. so it's a necessity now, and must admit i absolutely love them and audio work is lovely.  But saying that, i've not used a Win 7 machine for any length of time with audio and i imagine the experience is similar.  Many mac users are mis-informed on windows os and think the gap is huge, it's not.   However, standard hardware is where apple really excels, but then that has it's cons, price being the biggest, and of course that effects performance too.

Anyway, I will be amazed if the magic usb cable works - But hey, if it does i would list it on ebay for thousands!  Maybe you could start swinging it at broken cars and they will start up into life - Even hospitals could use it to make ill people better... etc. :)

Don't suppose you have any mates and you can try your keyboard on their machine? Just install reaper on there for free and try it out etc.  It's slowly looking more like a faulty unit as this progresses! :)

Just one other thing, i've watched this boads for a while now, and dealt with Novation/Focusrite first hand, and they will not let up if you have an issue - Excellent customer support, as long as you take the time to contact them properly and work with them.  Trouble is there's so many weird and wild variations of user set ups out there that it takes time to diagnose!

midiblazer
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Thanks SkiJumps! That's hilarious about the magic usb!! But yeah this board works perfectly fine on my son's Windows XP!  So that's the only reason I haven't gotten a refund from guitar center, because it does work but seems to be a windows 8 issue.  I would just take it back and get something else but I do like all the pads this has and don't want to pay the price for another axiom. But a refund and fixing my axiom is still an option...yeah but hopefully the magic usb does the trick!

midiblazer
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UPDATE: My problem is finally fixed!! Got a refund and bought a brand new Axiom 61 for only 299 at B&H. Received it last week plugged it in and instantly was recognized by all DAWs...finally now I can create without hangups. No hard feelings towards Novation, but just needed something that would work out the box, plug and play without spending a month to figure out the problem without changed BIOS or waiting on some magic usb cord from tech support. And now I see all the other posts with Windows 8 problems flooding in!! How hard is it to make a driver available for download to fix Windows 8 issues instead of losing good customers?

truthform
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Last seen: 3 years 9 months ago
Joined: 02/17/2014 - 03:46

*****POSSIBLE IMPORTANT INFO *****

I re read the whole thread. Basically, I had the same exact issue. Launchkey read/not read by all DAW's (I'm also using multiple).

Right now, LAUNCH KEY is ON AND READ by ALL DAW's, after I went through a very certain process, described now :

1. Control Panel\Hardware and Sound\Devices and Printers

2. Launchkey 61 should be here, even if your DAW's are not reading it. Check to see if your computer is reading it.

3. If so, continue. If not, then there might be another issue.

4. Right click on the Launchkey61 icon (to me it looks like a speaker) and go to properties. Then go to the Hardware tab, which is just right next to

the General tab they start you on.

5. IMPORTANT STEP :  ***Devices Status :

Ok if you are having issues, here it read for me : 'this device is not working properly' ; now it reads : 'this device is working properly'

It also now, as I said, is working in PT11 and DP 8.0 as a selectable source for emulation.

HOW I MADE IT 'WORK' :

1. While screen remains @ same menu, unplug the Launchkey.

2. This should have flashed the options and now you should be able to 'uninstall the driver'.

*important* While the device is connected, you are only able to view details.

3.  Click ok, ok, until it's done.

4. RE-Connect Launchkey. It will install by itself again as the first time.

5. Re-boot your DAW's, and after they load their MIDI engine, you should be good to go.

 

 

 

 

 

 

truthform
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PS LOL. I also HATE Apple!

skijumptoes
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Joined: 03/26/2013 - 13:22

hah, good post, Apple instructions:-

1. Plug it in.

2. Play! :)

truthform
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Last seen: 3 years 9 months ago
Joined: 02/17/2014 - 03:46

As of right now, ~4:20 EST time MONDAY my 'fix' is not working.

 

LAUNCHKEY61 is not reading atm.

Working with the driver settings right now.

 

truthform
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Last seen: 3 years 9 months ago
Joined: 02/17/2014 - 03:46

****UPDATE****

 

After a bunch of random uninstalls, and attempts at gathering together a fix, it is reading once again. Time to JAM!!!

Some things I tried : Located all of the drivers while it was connected, put them all into a folder, and tried a manual update. No go.

                               Tried to install some incompatible hardware.

                               

eirjens
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Joined: 12/23/2015 - 12:35

I did not get connection with a Launchkey 61 to Win 8.1. The problem was I had a USB extension cord. I think the problem was too little power came thru, so a solution could be to get a power unit connected to the keyboard in addition to the USB.

Some USB-ports are not strong enough to drive the unit even tho the lights turns on. My Launchkey turned on the lights, but my laptop didn't recognize the USB unit and not Ableton Live either. I suspect drop in voltage by the long cord.