My Launchkey 61 won't show up in MIDI device setup...

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R.STEED
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Last seen: 1 year 6 months ago
Joined: 09/08/2015 - 17:12
My Launchkey 61 won't show up in MIDI device setup...

I've followed all the instructions in the DAW setup for Cubase. I've selcted MACKIE HUW remote devices and Launchkey isnt showing up.

Is it because my OS is windows 10?

If not, what is the problem?

 

matthewk.novation
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Last seen: 1 year 2 months ago
Joined: 03/20/2015 - 21:41

Hi R.STEED,

Recommend testing with another USB cable and another USB port, if available, as there may be an issue with the software detecting the device. If there are still difficulties setting up the Launchkey with Cubase, please contact us through the following link:

http://global.novationmusic.com/answerbase/contact

Matthew Kurpakus // Novation Technical Support