imported files not showing under samples

As the Novation community has developed over the years, it has naturally found the bulk of it's voice on Social Media. To ensure we can be there to discuss and support you as best we can, we’ve decided to close the forum.

The conversation isn’t over, though. We’re waiting for you; come say hi.

Also, be sure to check out some of our friends.

As ever, thank you for your support.

Thanks for reading, The Novation Team

If you're having a technical difficulty, get in touch via http://bit.ly/NovationSupport and our technicians will get back to you as soon as they can!

4 posts / 0 new
Last post
Hdervish
Offline
Last seen: 1 year 10 months ago
Joined: 10/30/2015 - 23:19
imported files not showing under samples

I log into dropbox i import the file and then i do not see it under the heading 'samples'

i have unisntalled and reinstalled the app

Please help

desmondo
Offline
Last seen: 1 year 10 months ago
Joined: 11/02/2015 - 13:51

I am also having this problem, since updating the iPad to iOS 9.1 & the Launchpad app to the latest update.

The progress bar claims my samples are importing, but they are nowhere to be found.

pierce
Offline
Last seen: 1 year 10 months ago
Joined: 11/05/2015 - 21:05

I'm also having this problem, no other info about it being posted on this forum or otherwise. Issue is present on both devices (iPad Mini 2) Deleted, reinstalled, new projects, new samples. Nothing is fixing this isssue. I'm using dropbox but I've failed to get Airdrop or auiocopy to work either.

pierce
Offline
Last seen: 1 year 10 months ago
Joined: 11/05/2015 - 21:05

From the live spport agent: We've looked into this here and have reproduced the problem. We plan to have a fix for this issue in our next app update.


There is a workaround that we've found to help you get on with making music right away. In the user samples area, please create a new folder as highlighted in my attached screenshot. Once the folder’s been created, open it and import your samples into here. you should then find that all you samples are available in this new folder.

Update coming soon, apparently - but the workaround works!