I've had a remote sl compact 49 for 5 years now. It has worked fine from then. But last month, when I switched it on, windows stated that the keyboard was an "unknown device".
I've contact support (case 252114) but didn't have much help to this day.
Since then, I change my PC to get a new one running W7 pro 64 (instead of XP 32bits). The problem remains on the new PC.
The keyboard lights up when switched on. I can scroll all the menus, save presets, globals etc. just like it performs well. Via MIDI sockets, I can upgrade or downgrade the OS. Now, the OS is up to date. I can also send templates ans modify them on the unit.
But, it won't work via USB port. I've tried other cables : no change. I've even change the USB socket (as I saw some user did have that issue) : NO change.
It's a pretty weird issue here and very frustating as the remote seems to work fine.
So if someone has another suggestion, feel free to write them. I'm about to give up. Really a shame as I really like this keyboard. Less buttons compared to the SL MK2 (with all the LEDs) but this is why I prefer the remote compact.
thanks for any kind of help.