“If you get, give. If you learn, teach.” - Fantastic customer care and after sales

As the Novation community has developed over the years, it has naturally found the bulk of it's voice on Social Media. To ensure we can be there to discuss and support you as best we can, we’ve decided to close the forum.

The conversation isn’t over, though. We’re waiting for you; come say hi.

Also, be sure to check out some of our friends.

As ever, thank you for your support.

Thanks for reading, The Novation Team

If you're having a technical difficulty, get in touch via http://bit.ly/NovationSupport and our technicians will get back to you as soon as they can!

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Jude Praveen S
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Last seen: 3 years 9 months ago
Joined: 05/29/2013 - 17:49
“If you get, give. If you learn, teach.” - Fantastic customer care and after sales

All Thank goes to Mr Eddie at Focusrite Audio Engineering Limited, who helped me throughout, resolving my problem with my Novation nocturn49 midi controller.

 

Had an issue with the 'Pitch bend' where it started to get pitch bend automatically whenever i played or was not touched but was on.

 

Not knowing what to do and got stuck with my production line up. Found the website and asked for help.

There was Eddie, Ready to help. Firstly he wanted to the issue and asked me to update and then sent a software version to check the midi settings, after ending him few screen shots it was fixed, Permanent i thought.

 

 

And again it occured, mailed and asked Eddie for help. Without any hesistation he got back, after few mails he asked me for my address (Sri Lanka)

 

and he sent me the part even though the warranty period was over!! :) Now i have it on my hand and waiting it to be replaced.

 

Eddie, Cuz of you I dont regret going for Novation gear and will continue to buy more gears from This brand for the known and awsome aftersale

 

and service provided.

 

 

 

Cheers

 

Jude Praveen S

 

 

Mail at : jpraveen38@gmail.com