I've searched all over google and can't find anyone else that has had this problem:
On my Twitch, the Play and Cue buttons on the left deck don't work (but the lights do), and the all 16 of the performance buttons don't work (and the yellow lights on those buttons don't seem to be working). Everything else works fine, but it's unusable with these buttons not working.
I've tried reinstalling the driver, but they still don't work. I tried my friend's Twitch on my laptop, and his worked fine, so I know it must be a problem with the Twitch itself. I bought the Twitch used from Guitar Center about 5 or 6 months ago, and this just recently happened. I never dropped it or damaged it in any way, and there aren't any dents suggesting someone else dropped it without telling me.
So my question is, how can I get this fixed without sending it all the way to Europe to have Novation fix it? (I live in the USA)